Refund and Returns Policy

Return & Refund Policy

1. Customer Support

At POSHTAIL, product quality and customer satisfaction are our top priorities.

Every product is carefully inspected before shipment. If you receive a product with a quality issue or shipping damage, please contact our customer service team with your order ID and product photos or videos. Our team will carefully review your request and work with you to find the most suitable solution.

2. Customer Service Time

Business Days: Within 24 hours
Weekends & Holidays: Within 48 hours

3. Order Cancellation

Orders can be cancelled before shipment processing is completed without additional charges.

To request cancellation, please contact our customer service representative: Vicent (poshtail.service@hotmail.com)

Once the package has been shipped from our warehouse and tracking information has been provided, the order cannot be cancelled.

4. Return Conditions

Due to hygiene and safety considerations, products can only be returned if they remain unopened, unused, and in their original packaging.

Once the sealed package has been opened, returns cannot be accepted unless the product is defective or damaged upon arrival.

Please understand that personal preferences or changes in expectations after use are not considered product defects.

Due to the personal nature of our products, returns are mainly accepted for verified quality issues. Damage caused by improper use or human factors is not covered. 

5. Return Details

Return Processing Time: 1–3 business days

Return Shipping Cost: Customers are responsible for return shipping costs.

Return Address:

32351 Morton Rd

Brookshire, Texas 77423

United States

6. Return Process

Before returning any product, customers must contact our customer service team at Vicent (poshtail.service@hotmail.com) to confirm the return process and receive return instructions.

Please note that returns sent without prior confirmation may not be processed or may not qualify for a refund.

7. Quality Issue Replacement

If you receive a defective or incorrect item, please contact us within 90 days after delivery. Please provide your order ID along with clear photos or videos of the issue, and our team will review your request and provide an appropriate solution.

After 90 days from delivery, we are unable to offer replacements or refunds for defective or incorrect items. This policy applies only when the issue is not caused by misuse, improper handling, or human damage.

8. Refund Processing

1.Order Cancellation Before Shipment: If you cancel your order before shipment, we will issue a full refund for the payment received.

2.Approved Returns: For approved returns, refunds will be processed after the returned product has been received and inspected.

For returns that are not related to product defects, a 15% restocking fee may apply.

3.Damaged or Defective Products: If your product arrives damaged or has a confirmed quality issue, please contact us immediately with your order ID and supporting photos or videos.

After verification, POSHTAIL will provide an appropriate solution, including replacement or refund.